Cancellation and Refund

At Our Green Members, we strive to provide excellent service and ensure customer satisfaction. This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds for our programs, services, and donations. By participating in our initiatives or making a donation, you agree to the terms of this policy. Please read it carefully.

1. Program and Service Cancellations

Eligibility: Cancellations are allowed for specific programs and services as outlined in the respective program or service agreement.
Notice Period: To cancel your participation in a program or service, you must provide notice at least 14 days before the start date. Cancellations made after this period may not be eligible for a refund.
How to Cancel: To cancel your participation, please contact us via email or phone with your registration details and reason for cancellation.

2. Refund Policy

Program and Service Fees: If you cancel your participation within the notice period, you may be eligible for a full or partial refund, depending on the program or service. Please refer to the specific program or service agreement for detailed refund policies.
Processing Time: Refunds will be processed within 14 business days from the date of cancellation confirmation. The refund will be issued to the original payment method used.
Non-Refundable Fees: Certain fees, such as registration or administrative fees, may be non-refundable. These will be clearly stated in the program or service agreement.

3. Donations

Non-Refundable: Donations made to Our Green Members are generally non-refundable. Once a donation is made, it is considered final and cannot be refunded.
Exceptional Circumstances: In exceptional cases, such as a donation error or duplicate donations, we may consider refund requests. Please contact us within 7 days of the donation date to request a refund, providing details and reasons for the request.

4. Event Cancellations

Organizer Cancellation: If an event organized by Our Green Members is canceled or rescheduled, participants will be notified as soon as possible. Participants will be offered the option to transfer their registration to the rescheduled event or receive a full refund.
Participant Cancellation: If you need to cancel your participation in an event, please notify us at least 14 days before the event date. Refund eligibility will depend on the event terms and conditions.

5. Changes to Programs and Services

Modifications: Our Green Members reserves the right to modify or cancel programs, services, and events due to unforeseen circumstances. In such cases, participants will be notified, and options for rescheduling or refunds will be provided.

6. Contact Information

If you have any questions or need assistance with cancellations and refunds, please contact us at:

Email: reach@familialforestry.org

Thank you for supporting Our Green Members and our mission to promote environmental conservation and community engagement. We appreciate your understanding and cooperation with our Cancellation and Refund Policy.